Privacy Policy
At The Northern Farms, we are committed to protecting your privacy and ensuring a safe online shopping experience. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with our services.
- Information We Collect
We collect limited personal information to improve your shopping experience, fulfill your orders, and comply with applicable regulations. The types of data we may collect include:
- Personal Information You Provide
- Name
- Email address
- Phone number
- Shipping & billing address
- Payment information (processed through secure third-party gateways; we do not store card details)
- Order history & preferences
- Communication details (emails, WhatsApp messages, etc.)
- Automatically Collected Information
When you visit our website, we may automatically collect data such as:
- IP address
- Device type
- Browser type
- Pages viewed and time spent on site
- Referring URLs
- Cookies and usage data
- How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders
- To provide customer support and respond to inquiries
- To improve our website, services, and user experience
- To send order updates, confirmations, and delivery details
- To offer personalized recommendations and promotions
- To run marketing campaigns on platforms like Facebook, Instagram, and Google
- To comply with legal obligations (e.g., tax regulations, fraud prevention)
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Keep your shopping cart session active
- Remember your preferences
- Analyze site traffic and usage behavior
- Retarget ads on third-party platforms like Facebook, Instagram, and Google
You can disable cookies via your browser settings, but doing so may limit some functionalities of our website.
- Advertising & Retargeting
With your consent (via cookie acceptance), we may use data like your browsing history and purchase activity for targeted advertising through:
- Facebook/Meta Ads
- Google Ads
- Instagram Ads
- Email marketing (if you subscribe)
You may opt out of targeted advertising by adjusting your ad preferences on those platforms or unsubscribing from our emails.
- Sharing Your Information
We do not sell your personal information to third parties.
We may share data with trusted third parties who help us run our business, such as:
- Delivery partners (for shipping)
- Payment processors (for secure transactions)
- Email marketing services (like Mailchimp)
- Analytics services (like Google Analytics)
All third-party partners are required to handle your data securely and only for the purposes we authorize.
- Data Security
We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, alteration, or disclosure. However, no method of online transmission is 100% secure, and we encourage you to take precautions as well.
- Data Retention
We retain your personal data only as long as necessary for:
- Order processing and fulfillment
- Legal and tax compliance
- Customer service follow-up
- Marketing (if you’ve opted in)
You may request to delete your data at any time by emailing us at thenorthernfarmspk@gmail.com.
- Your Rights
Depending on your location, you may have rights including:
- Accessing your personal data
- Requesting correction or deletion
- Withdrawing consent
- Objecting to processing
To exercise your rights, email us at thenorthernfarmspk@gmail.com.
- Children’s Privacy
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
- Contact Us
If you have questions about this Privacy Policy or wish to make a data request, please contact us:
Email: hello@thenorthernfarms.pk
WhatsApp: +92 303 2884281
Last updated: July 1, 2025